At Brindle Pet Supplies, we are dedicated to providing pet parents with the most convenient way to shop, while prioritizing exceptional customer service. We strive to ensure you and your pets are completely satisfied with every purchase.
RETURNS AND EXCHANGES
Unopened products in original packaging can be returned to Brindle Pet Supplies for a full refund within 30 days after the date of purchase. Products must not be consumed or expired to qualify for a refund. The customer is responsible for the cost of return shipping. If the return is due to an error by our team, the shipping cost will be covered by Brindle Pet Supplies. A full refund will be issued once your returned product is received and processed. Once your item arrives back at our warehouse, all refunds are processed within 72 hours. The credit will show on your original form of payment within 3-6 business days, depending on your credit card company. We do not offer refunds for delayed shipments.
If you or your pet are unsatisfied with the product, we are happy to replace products or help find something more suitable for your pet. To qualify for an exchange, products must not be more than 30% consumed, damaged or expired. Sale items are not eligible for a return or exchange. Please note: exchanges are only eligible in-person at our Red Deer, Alberta location.
If your product arrives damaged, please contact us within 24 hours of receiving the item. In your contact request, please include a photo of the damaged item. We are happy to replace or refund items that arrived damaged. Products must not be consumed or opened to qualify for a refund.
QUESTIONS AND CONCERNS
If you have any questions regarding our return and exchange policies, please contact us at firstname.lastname@example.org or call us at 587-377-8811.