Returns And Exchanges

At Brindle Pet Supplies, we are dedicated to providing pet parents with the most convenient way to shop, while prioritizing exceptional customer service. We strive to ensure you and your pets are completely satisfied with every purchase.

Unopened products in original packaging can be returned to Brindle Pet Supplies for a full refund within 90 days after the date of purchase. Products must not be consumed or expired to qualify for a refund. 

Sale and clearance items are final sale and not eligible for returns, exchanges or refunds. Shipping charges are non-refundable.

Shipping Fees and Restocking Fees

The customer is responsible for the cost of return shipping. Please note: orders cannot be cancelled after they have shipped, but you are welcome to return the items once they arrive. If the return is due to an error by our team, the shipping cost will be covered by Brindle Pet Supplies.

A full refund (less shipping fees) will be issued once your returned product is received and processed. Shipping fees are non-refundable. In the event the package has been refused by the receiver, or the shipping address is deemed undeliverable by the carrier, a return shipping fee will be deducted from the eligible refund. We do not offer refunds for delayed shipments. 

Bulk orders are subject to a 30% restocking fee if returned. Bulk orders are defined as purchases of 10 or more units of the same item or orders with a total value exceeding $1,000 CAD. 

How to Return Your Order

Please ensure your return meets all of the requirements outlined above. Items returned that do not qualify under our return policy will not be refunded.

Please ship your return to the following address with your preferred carrier:

Brindle Pet Supplies
c/o Returns and Exchanges
4601 63 Street
Red Deer, Alberta
T4N 7A6

Please ensure your return is securely packaged in a box or mailer to prevent damage during transit. Include your order number in the package or on the shipping label for fastest processing times. For your convenience, you can download a return label template with our return address included. This label is not prepaid and must be purchased through your preferred carrier.

Download Return Label Template

Once your item arrives back at our warehouse, all refunds are processed within 72 hours. The credit will show on your original form of payment within 3-10 business days, depending on your credit card company.

Exchanges

Please note: exchanges are only eligible in-person at our Red Deer, Alberta location. If you or your pet are unsatisfied with the product, we are happy to replace products or help find something more suitable for your pet. To qualify for an exchange, products must not be more than 30% consumed, damaged or expired. 

If your product arrives damaged, you’ve received an incorrect item, or are unhappy with a substitution, please contact us within 24 hours of receiving the item. In your contact request, please include your order number and a photo of the item(s). You may be eligible for a refund on items that arrived damaged or incorrect if the issue is noted within 24 hours of receiving the order. If you do not provide pictures of the damaged/incorrect item and packaging, we are unable to provide a refund. Products must not be consumed or opened to qualify for a refund. Please note: exchanges/replacement items are only eligible in-person at our Red Deer, Alberta location.

If you have any questions regarding our returns and exchanges policies, please contact us at info@brindlepets.ca.