what is brindle pet supplies?

Brindle Pet Supplies is a locally owned and independently operated pet supplies retailer based in Red Deer, Alberta. We cater to all pets and their beloved humans. Our online store, automatic deliveries and familiar brands make it simple and convenient to care for your pets. Order your products online, set your delivery frequency and let us fetch it for you! We ship across all Canadian provinces and offer free shipping on all orders over $89.

Online shopping not your thing? No worries! Visit us in-person at our Red Deer location.

how does it work?

Browse through our online store from the comfort of your home and select your pets’ favourite products. Once you’ve decided on the perfect mix, set your delivery frequency for each item. You can decide on a delivery frequency that works for your pets’ unique feeding habits on both the product page or cart page. Choose one-time or set up recurring deliveries. After setting your delivery frequency and checking your order over, proceed to checkout. Place your order, sit back, relax and let us fetch it for you. No more last-minute dashes to the store! Your order will be delivered securely to the address provided. Future deliveries will be auto-shipped based on the schedule set by you.

where do you deliver to?

You can order from Brindle Pet Supplies from anywhere in Canada! Please visit our Shipping and Deliveries page for further details on shipping rates and estimated delivery times.

how do i get started?

Visit the Shop page! Or, create an account to enjoy even more Brindle Benefits.

what are the benefits of creating an account?

When you create an account you get to enjoy even more membership benefits, as part of our loyalty program!

  • Exclusive member deals and pricing
  • Extra goodies included in every in-person or online order
  • 5% off recurring, auto-ship deliveries
  • Get free products based on your favourite brands’ frequent feeder programs

do you work with local shelters?

We’re animal lovers at our core and have a driving passion for making a difference in our local community. We’re committed to creating a better world for all animals by supporting local shelters and charities with the same unconditional compassion and determination we’ve learned from our own pups. Brindle Pet Supplies donates 5% of all profits to local shelters and charities. If you have a suggested shelter for our next donation, let us know!

Want to get involved? Check out the Donate page to see how you can make a difference.

what products do you carry?

We carry food, treats, waste products, beds, toys and so much more! Check out our selection on our Shop page. If you can’t find what you’re looking for, let us know! We’d be happy to get the products in for you or suggest similar alternatives.

what brands do you carry?

View our full range of products and brands, here. If you can’t find what you’re looking for, let us know! We’d be happy to consider sourcing the brand or suggest similar alternatives.

how often will my food be delivered?

It’s up to you! Set your delivery frequency on each product and decide on a schedule that works for your pets. Choose a one-time delivery, or set a recurring schedule from every two weeks up to every three months.

can i place an order for pick-up?

You bet! If you’d like to place an order for pickup at our Red Deer, Alberta location, simply select the “Local Pickup” option on the Checkout page. You can pickup at our store on Monday to Thursday from 12:00 – 4:00 pm or Friday from 12:00 – 3:00 pm. Please allow a 24 hour order processing time before arriving to pick-up your order.

is there a delivery fee?

Shipping and delivery fees vary by location. Please visit our Shipping and Deliveries page for further details.

will the products on my auto-renewal ever change in price?

Product prices are subject to change if there is a price change issued from the manufacturer. Your subscription total will reflect any changes to product prices. New or increased pricing will be reflected on your subscription renewal reminder that is sent via email 48 hours before your subscription renews. You can also find this pricing information under the Orders tab on the My Account page. Be sure to check prices on your subscription renewal reminder to be conscious of any price changes to your auto-renewal! You can cancel or change your subscription through the My Account page.

If you place an auto-renew order with a one-time discount code, the discount code will be removed at the time of your first renewal. One-time discount codes will only be applied to your first delivery. If you place an auto-renew order for an item that is on sale, the sale price will be removed from future deliveries once the sale ends.

how do i know when my order will be delivered?

Shipping and delivery times vary by location. Please visit our Shipping and Deliveries page for further details.

what if my delivery arrives damaged or my pet doesn’t like it?

No worries! We want you and your pets to be completely satisfied with your purchase. Contact us if your product arrived damaged or your pet is less than impressed. We’re happy to replace products or help find something more suitable for your pet. Please visit our Returns and Exchanges page for further details.

*Brindle Pets must be notified within 24 hours of delivery if the product arrived damaged.
*No more than 30% of the product can be consumed to qualify.
*Please note we cannot offer exchanges on shipped items, only returns.

how fresh are the perishable products you carry?

We aim to ensure all perishable products are kept fresh while minimizing our product waste. We have processes in place to ensure freshness and provide perishable products well within their best before dates. Any items approaching their best before date are marked down 50% – 70% and sold at a discount to provide an opportunity to purchase the items on sale and help reduce product waste. You can find these items in our Sale Section. We use the best before purchase date as a reference for shelf-life, however, products are still fresh for consumption approximately 3 months after the best before date.

If you have questions about the best before date of a specific product, please reach out to our team at info@brindlepets.ca.

what is your return policy?

Please visit our Returns and Exchanges page for details.

how do i change or cancel an order?

Please contact our team at info@brindlepets.ca as soon as possible if you need to change or cancel an order. We cannot change or modify an order if it has already shipped or is en route for local delivery. Please see our Returns and Exchanges page for additional details.

how long will it take for my order to process?

We work hard to ensure all order are processed within 1-2 business days. All orders will ship out within this time unless there are unexpected manufacturer shortages or you have ordered a backordered or pre-ordered item. You will be notified via email as soon as possible if there is an unexpected delay to your order.

what does it mean when an item is on backorder?

Select out-of-stock items are available for backorder on our website. When an item is on backorder, it simply means the item is not currently in our warehouse and needs to be special ordered. There is no additional charge for special orders. Backordered items can take anywhere from 5 – 10 business days to ship depending on availability. If the backordered item becomes unavailable, your order will be canceled and you will be notified by email. Items eligible for backorder are identified on the product page and again on your order confirmation.

still have questions?