Brindle Pet Supplies Inc.

Terms of Use & Privacy Policy

Last Updated March 2020

1. Data Collection and Usage

Brindle Pet Supplies Inc. (‘Brindle Pet Supplies’/‘Brindle Pets’/’we’/’our’/’us’) owns and operates the website located at Brindlepets.ca ('Website'). These Terms of Service ('Terms') apply to all users of the website, users who use the services provided through this website, and users who simply view the content on or available through this Website ('you'/’your’/'user'). Brindle Pet Supplies has created this privacy policy (the “Policy”) to establish guidelines that will govern the collection, use, protection and disclosure of the personal and non-personal information of its visitors.

(1.1) Personal Information: Brindle Pet Supplies does not automatically collect personal information, such as name, address, phone number, email address, and other personally identifiable information, from its visitors (“Personal Information”). Brindle Pet Supplies will collect Personal Information that is voluntarily provided by its visitors in filling out contest entry forms and creating an account on the website. Brindle Pet Supplies also uses email addresses that have been voluntarily provided by its visitors to respond to visitors who communicate with us. All emails from Brindle Pet Supplies to its visitors include instructions on how to discontinue receipt of emails, newsletters and other communication from Brindle Pet Supplies and visitors can discontinue such communication at any time. Email addresses from visitors who wish to discontinue receipt of Brindle Pet Supplies emails will be removed from Brindle Pet Supplies distribution list. All Personal Information that may identify a visitor and has been collected with the visitor’s consent by Brindle Pet Supplies is not disclosed in any identifiable form to any other party outside the company except for the fulfillment of the specific purpose identified to the visitor at the time of collection. However Brindle Pet Supplies may disclose such information in anonymous, aggregated and non personally identifiable form to other parties for marketing, advertising or other purposes and to better understand the visitor’s use of the website. To request that Personal Information be changed, removed or updated in the Brindle Pet Supplies databases, please email [email protected] and request your data to be deleted.

(1.2) Anonymous Non-Personal Information: When visitors visit the website, anonymous, non personal information about their visit is automatically collected. Such information may include the length and date of the visit, how the visitor navigated the website, what pages the visitor viewed, the type of browser being used by the visitor, the type of operating system used by the visitor and the domain name of the visitor’s Internet service provider. Brindle Pet Supplies uses this Anonymous Non-Personal Information to track the success of its website with its visitors and to better tailor the website to visitors’ needs and interests. This Anonymous Non-Personal Information may be shared with other parties, such as advertisers, sponsors, and partners.

(1.3) Cookie-based Information: Brindle Pet Supplies may use cookies on its website. “Cookies” are pieces of information that a website transfers to a visitor’s hard drive for record-keeping and identification purposes. Cookies are used to make the visitor’s use of a website easier by saving visitor preferences and passwords and to identify which areas of the website are popular and which areas need improvement and how to target certain advertising to its visitors. Brindle Pet Supplies does not use cookies to collect personally identifiable information except in connection with a password protected online registration for a contest or newsletter or other service and only with the visitor’s informed consent. Visitors may visit the website with its cookies turned off to avoid the collection of Cookie-based Information.

(1.4) Protection of Visitors’ Personal Information: Brindle Pet Supplies protects the Personal Information it collects with technological, physical and administrative safeguards to protect it from unauthorized disclosure or use. Access to Personal Information collected by Brindle Pet Supplies is limited to authorized individuals and stored on its databases, which are protected by firewalls and are password-secured. Brindle Pet Supplies retains the Personal Information only for as long as it is required for the purposes identified at the time of its collection and consented to by the visitor providing it or as otherwise required by law. Although Brindle Pet Supplies is committed to protecting the Personal Information provided to it by its visitors in compliance with this Privacy Policy, it cannot guarantee the security of information.

(1.5) Linked Websites:

This website may be linked to other websites. These linked websites are not under the control of Brindle Pet Supplies and are required to have their own privacy policies. Visitors should ensure that they read and understand how their Personal Information may be collected, used, and disclosed by the linked websites as Brindle Pet Supplies is not responsible for and shall not be held liable for any procedures, policies or activities of any websites linked to the website.

By visiting and using this website, the visitor agrees to the Privacy Policy and Terms of Use (“Terms of Use”,”Terms”) linked to this Privacy Policy. If you do not agree to the Privacy Policy do not use this website or provide Personal Information to Brindle Pet Supplies. These Terms of Use may be amended or updated by Brindle Pet Supplies from time to time without notice and the Terms may have changed since your last visit to this Website. It is your responsibility to review these Terms for any changes. Your use after any amendments or updates of these Terms shall signify your acceptance of such revised Terms. Any new features that may be added to this Website from time to time will be subject to these Terms unless stated otherwise. You should visit this page periodically to review these Terms.

2. Risk and Title

The products will be at your risk from the time of delivery. You, and not Brindle Pet Supplies, are solely responsible for the proper preparation and storage of any products you receive through our Services. Any use of our products is at your own risk. 

Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges as may be applicable.

3. Subscription

A subscription will run until you decide to cancel. This means your subscription will not have any date of expiration. Cancelation needs to be done at least 48 hours before your next scheduled delivery date.

4. Delivery Restrictions and Conditions

Deliveries will be made next business day when possible. If an item is out of stock or backordered we will let you know when we will be able to deliver your order. Deliveries will be made by our in house delivery drivers or may be contracted to an outside delivery service if we require.

To receive the delivery, you must live in a residential apartment or home, or receive permission from an employer or business owner to receive shipments from a business address. Delivery is available on all holidays, except for Christmas and Thanksgiving, you will be notified of the replacement delivery dates if your regular delivery falls on either of these holidays. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the delivery. 

At the time of registration, you will be notified of the day of the week we will deliver to your neighborhood. At this point, you will select a delivery frequency from one to six weeks. Users can change subscription delivery frequency as many times as they would like, however you must make the changes 48 hours before your scheduled delivery. After this time the system will not allow you to make any changes. In the case of inclement weather or unforeseen delivery complications, it may be necessary to adjust our delivery schedule, which will cause us to suspend the chosen delivery dates and times. If there will be a significant delay, a customer service representative may call or e-mail you to let you know the status of your delivery time. We will deliver your order as quickly as possible when the conditions permit. If your designated delivery location (i.e., street, avenue) or day is inaccessible, rendering us unable to make the delivery, we will contact you to determine the best alternate location and/or date.

You do not need to sign for a delivery as we will leave your product outside your residence in the most protected spot possible which will be chosen by the delivery person. For delivery prices please see the delivery FAQ.

5. Product Quality and Availability

At Brindle Pet Supplies, we believe in providing your pet with the best quality products, however, it is the customers' responsibility to complete all due diligence on any product they purchase from Brindle Pet Supplies before use. Brindle Pet Supplies does not guarantee the ingredients or nutritional analysis of any products it may supply to any subscriber.

Brindle Pet Supplies makes every effort to ensure you receive your product in the best condition possible, however, we cannot guarantee the condition of any product after delivery, including but not limited to Frozen or Perishable products.

Brindle Pet Supplies is not responsible for any “recalled” product delivered to the subscriber nor can it be responsible for any ingredient intolerances or allergies that may arise from any products provided to the subscriber by Brindle Pet Supplies.

Brindle Pet Supplies makes every effort to ensure that any product(s) you have subscribed to is available for delivery. However, market shortages can occur, and Brindle Pet Supplies will provide one replacement product of equal or greater value in exchange for the product not currently available. Brindle Pet Supplies will provide this replacement product at no additional cost to the subscriber. If the shortage continues past the first missed delivery, we will contact you to find a new acceptable product to exchange your subscription with.

6. Price and Payment

All prices, including but not limited to product and delivery pricing, are quoted in Canadian Dollars unless otherwise specified.

Credit Cards are processed 48 hours before delivery for all subscription purchases. This includes all delivery fees, recurring delivered products as well as any one time delivered products.

Prices on products may increase, however you will always be notified if this affects your order. If the price change happens within 48 hours of your delivery, you will be charged the original price. If the price change occurs outside of the 48-hour window, orders will be charged at the increased price, unless you change or cancel future deliveries. If no action (change or cancel order) is taken, this will be considered acceptance of the price increase. Brindle Pet Supplies will not debit your credit card at any time to adjust your billing if there is a price change after the product(s) has been paid for. You will not be notified of reductions in price, however, you will receive the lower price on future scheduled deliveries.

You may change your payment method at any time by updating your account information. If payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your payment method information or cancel your account, you remain responsible for any uncollected amounts and authorize us to charge your selected payment method, as it may be updated. If you continue with your subscription for 1 delivery without completing payment to Brindle Pet Supplies your account will be suspended, and your information will be forwarded to collections.

You are fully responsible for all activities that occur under your account, and you agree to be personally liable for all charges incurred under your account. Your liability for such charges shall continue after termination of this Agreement. Skipping Deliveries and/or order cancellation requests require advance notice to Brindle Pets via email communication. Any changes to your delivery/order need to be made at least 48 hours before your scheduled delivery. If you miss these deadlines, you will be responsible for paying the applicable amount, and the cancellation will take effect on the next delivery.

7. Returns and Stolen/Missing Product

All prices, including but not limited to product and delivery pricing, are quoted in Canadian Dollars unless otherwise specified.

Products can be returned up to 30 days after the order date. Products must not be consumed, damaged or expired to qualify for a refund. Please let us know if you wish to return a product and we will schedule a free pickup.

Contact us if your product arrived damaged or your pet is less than impressed. We’re happy to replace products or help find something more suitable for your pet. We must be notified within 24 hours of delivery if the product arrived damaged. No more than 30% of the product can be consumed to qualify.

Credit Cards are processed on the day of delivery for all subscription purchases. This includes all delivery fees, recurring delivered products as well as any one-time delivered products.

Prices on products may increase, however you will always be notified if this affects your order. If the price change happens within 48 hours of your delivery, you will be charged the original price. If the price change occurs outside of the 48-hour window, orders will be charged at the increased price, unless you change or cancel future deliveries. If no action (change or cancel order) is taken, this will be considered acceptance of the price increase. Brindle Pet Supplies will not debit your credit card at any time to adjust your billing if there is a price change after the product(s) has been paid for. You will not be notified of reductions in price, however, you will receive the lower price on future scheduled deliveries.

You may change your payment method at any time by updating your account information. If payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your payment method information or cancel your account, you remain responsible for any uncollected amounts and authorize us to charge your selected payment method, as it may be updated. If you continue with your subscription for 1 delivery without completing payment to Brindle Pet Supplies your account will be suspended, and your information will be forwarded to collections.

You are fully responsible for all activities that occur under your account, and you agree to be personally liable for all charges incurred under your account. Your liability for such charges shall continue after termination of this Agreement. Skipping Deliveries and/or order cancellation requests require advance notice to Brindle Pets via email communication. Any changes to your delivery/order need to be made at least 48 hours before your scheduled delivery. If you miss these deadlines, you will be responsible for paying the applicable amount, and the cancellation will take effect on the next delivery.

8. Proprietary Rights

This Website and the information and materials that it contains are the property of Brindle Pet Supplies and its licensors and are protected from unauthorized copying and dissemination by copyright law, trademark law, international conventions, and other intellectual property laws. All product names and logos are trademarks or registered trademarks of Brindle Pet Supplies, Brindle Pet Supplies’ advertising partners, contractors, manufacturers or wholesale distributors. Nothing contained on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use this website or any materials displayed on this Website, through the use of framing or otherwise, except (a) as expressly permitted by these Terms; or (b) with the prior written permission of Brindle Pet Supplies, Brindle Pet Supplies’ advertising partners, contractors, manufacturers or wholesale distributors.

9. Your Passwords and Account Security

You are responsible for safeguarding the password that you use to access your account and you are responsible for any activities or actions under your password. You agree to keep your password secure. Brindle Pet Supplies will not be liable for any loss or damage arising from your failure to comply with these requirements. You must notify Brindle Pet Supplies immediately of any unauthorized use of your account or any other breach of security. Please contact Brindle Pet Supplies at [email protected].

10. Disclaimer of Warranties

To the extent permitted by law, the services are provided 'as is' and Brindle pet supplies disclaims all representations, warranties and conditions, either express, implied, statutory, by usage of trade, course of dealing or otherwise including but not limited to any implied warranties of merchantability, non-infringement, title, satisfactory quality or fitness for a particular purpose. Brindle pet supplies does not warrant, endorse, guarantee, provide any conditions or representations, or assume any responsibility for any product or service advertised or offered by any third party through the website or with respect to any website that can be reached from a link on the website or featured in any banner or other advertising on the website, and Brindle Pet Supplies shall not be a party to any transaction that you may enter into with any such third party.

11. Limitation of Liability

Under no circumstances shall Brindle pet supplies be liable for any direct, indirect, incidental, special, consequential, exemplary or other damages whatsoever, including, without limitation, any damages that result from (i) your use of or your inability to use the services, (ii) the cost of procurement of substitute goods or services, (iii) errors, mistakes, or inaccuracies in the materials on the website, (iv) personal injury (including without limitation any allergic reactions to any products received through the services) or property damage of any kind whatsoever arising from or relating to your use of the service, any bugs, viruses, trojan horses, or any other files or data that may be harmful to computer or communication equipment or data that may have been transmitted to or through the website, or (v) any errors or omissions in any material on the website or any other loss or damage of any kind arising from or relating to your use of the services. These limitations shall apply even if Brindle Pet Supplies has been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, Brindle pet suppliers’ liability to you for any damages arising from or related to this agreement (for any cause whatsoever and regardless of the form of the action), will at all times be limited to the greater of (a) fifty Canadian dollars ($50) or (b) amounts you've paid to Brindle Pet Supplies in the prior 12 months (if any). The foregoing limitations shall apply to the fullest extension permitted by law in the applicable jurisdiction.

You agree that it is your sole responsibility to ensure that any products you obtain through the services are suitable for you and to ensure that you do not order any products that you may be allergic to.

12. Indemnification

You shall indemnify and hold Brindle Pet Supplies and its subsidiaries, affiliates, officers, agents, and employees, harmless from all claims, threats, actions, proceedings, demands, damages, losses, obligations, costs, and expenses including reasonable attorneys' fees, made by any third party due to or arising in connection with your use of the services, any violation by you of these terms, or any violation by you of any applicable law or regulation.

13. General

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between the parties relating to the Services. These Terms shall not be modified except in writing signed by both parties or by a new posting of these Terms by us. If any part of these Terms is held to be unlawful, void, or unenforceable, that part shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions. The failure of Brindle Pet Supplies to exercise or enforce any right or provision under these Terms shall not constitute a waiver of such right or provision. Any waiver of any right or provision by Brindle Pet Supplies must be in writing and shall only apply to the specific instance identified in such writing. You may not assign these Terms, or any rights or licenses granted hereunder, whether voluntarily, by operation of law, or otherwise without Brindle Pet Supplies' prior written consent. We may assign these Terms to anyone at any time. These Terms shall be governed by the laws of the Province of Alberta without regard to conflict of laws principles. You hereby irrevocably attorn to the exclusive jurisdiction of the courts of Alberta for any disputes related to these Terms.