RATES AND AVERAGE SHIPPING TIMES
*Free Shipping on orders over $89 across Canada is available for a limited time. This promotion is not available to Northwest Territories, Nunavut or select remote locations.
You can find shipping rates and delivery times to your desired location on the checkout page or in the chart below. Please be advised, shipping times are estimates based on the average delivery time to each area.
Please be advised: Due to unpredictable delays from our carriers and weather interruptions, the shipping times listed below may vary.
| Destination | Rates (Ranges Based on Weight and Cart Value) | Shipping Time (Business Days) |
| Local Delivery: Red Deer, Alberta | Under $25.00: $6.99 Over $25.00: FREE | Next Business Day |
| Alberta | $6.99 – $14.99 | 1 – 3 Business Days |
| British Columbia | $7.99 – $17.99 | 2 – 4 Business Days |
| Manitoba | $7.99 – $23.99 | 3 – 5 Business Days |
| New Brunswick | $9.99 – $27.99 | 5 – 12 Business Days |
| Newfoundland and Labrador | $10.99 – $28.99 | 5 – 12 Business Days |
| Northwest Territories | $45.99 – $119.99 | 5 – 12 Business Days |
| Nova Scotia | $9.99 – $27.99 | 5 – 12 Business Days |
| Nunavut | $45.99 – $119.99 | 5 – 12 Business Days |
| Ontario | $9.99 – $23.99 | 4 – 8 Business Days |
| Prince Edward Island | $12.99 – $27.99 | 5 – 12 Business Days |
| Quebec | $9.99 – $33.99 | 4 – 8 Business Days |
| Saskatchewan | $7.99 – $21.99 | 2 – 4 Business Days |
| Yukon | $45.99 – $119.99 | 5 – 12 Business Days |
BACKORDERED ITEMS
Select out-of-stock items are available for backorder on our website. Items eligible for backorder are identified on the product page and again on your order confirmation. Backordered items can take anywhere from 5-10 business days to ship depending on availability. If the backordered item becomes unavailable, your order will be canceled and you will be notified by email.
SHIPPING AND DELIVERY DETAILS
For Local Delivery in Red Deer, Alberta, your order will be delivered securely to your doorstep with contactless delivery. Local Delivery in Red Deer takes place Monday through Friday between 9:00 am – 4:00 pm. All orders default to next-business-day delivery when possible. If you would like to schedule your delivery for a day other than next-business-day, please identify the day in the Notes field on the Checkout page. If your delivery falls on a holiday, it will be postponed to the next available business day. If you would prefer to pickup your order, please select the “Local Pickup” option on the Checkout page. Please allow 24 hours processing time for pickups.
All other shipments are sent via Canada Post Expedited shipping or UPS Standard shipping. We request that all orders be left on your doorstep without requiring a signature. On occasion, the delivery driver may determine there isn’t an appropriate place to safe-drop and will bring it to your nearest post office for pick-up. Please contact us at info@brindlepets.ca if you are unable to locate your package.
Once your order has shipped, a Canada Post or UPS tracking number will be sent with an order update email. You can track your package with your tracking number at ups.com or canadapost.ca. Please Note: Orders cannot be cancelled after they have shipped. We reserve the right to cancel any orders with invalid shipping addresses and/or if our partner carriers determine the shipping address provided is undeliverable.
SHIPPING DELAYS
If your shipment is delayed or undeliverable please contact us at info@brindlepets.ca. Please note, we do not offer full or partial refunds on delayed orders. We are unable to offer a refund on your delivery until after the unopened, unused product has been returned to us. For more information on refunds, please review our Returns and Exchanges policies.